You are welcome to return or exchange items within 14 days of dispatch. Please contact us via our connect with us page to arrange a return or exchange.
For any returns or exchanges Dreamy Kidz must be notified within 7 days of the dispatch date for the return or exchange to be validated.
Your purchased product must be returned to us in new and saleable condition - unwashed or used, tags on and in its original packaging. We are not able to refund or exchange items that appear to have been used or removed from their original packaging or where the packing is damaged.
We are unable to cover postage costs for cancellations or returns. Once we have received and inspected the goods, we will organise an exchange, credit note or refund your payment in full, minus the initial shipping costs paid. You will be notified of this via email.
Please note: Quilts, mattress toppers, brolly sheets, mattress protectors, training pants, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.