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Shipping, Refunds + Returns

Shipping policy

Most of our items are shipped from Sydney We ship direct from the warehouse where it is more economically advantageous for you.

Items are sent via the most economical courier service and tracking details are provided on dispatch. 

Delivery time frames and non-regional area costs are as follows:

Postage Option Delivery Time Frame
Standard   Post – $9.95 Flat Rate Australia Wide

Includes Postage Insurance (where deliveries are signature on delivery) and tracking

2 – 5  business days depending on location (some remote areas or locations in WA may take up to 10 days)

Note: shipping costs for some bulkier items require a freight quote prior to purchasing.

Express Post – Rates are based on weight and calculated at cart.  1 - 3 working days (Australia Wide). Australia Post, Courier Please and Sendle do not guarantee overnight delivery for remote or rural locations or for states that are not located near NSW.
Freight Cost prior to purchase

Some of our bulky items require a freight cost prior to purchase as the cost is very dependent on your location and the size and weight of the product.

We do not profit on shipping. We are more than happy to provide you with a screenshot of the freight quote. 

International 

International shipping costs are calculated at cart and is dependent on the item, its weight and your location.

 

We use Couriers Please, Fastways and Australia Post.  Dreamy Kidz cannot be held liable for items that go missing.

All orders are dispatched within 48 hours of receiving payment.  At Dreamy Kidz we offer our customers a choice of shipping methods, Standard Post or Express Post (for less bulky orders).  Tracking is provided. 

If you are based in Sydney we are also more than happy to arrange for you to Pick Up your items from us.  Please contact us to find out more information.

Refund policy

Dreamy Kidz does not normally give refunds if you simply change your mind or make a wrong selection.  However, we will be happy to arrange an exchange or credit voucher if you return the product to us, in its original packaging with any tags attached, within 14 days of purchase receipt.

Postage to return your item to us is at the customers expense and will not be refunded.  There will also be an additional delivery fee prior to dispatch of exchanged goods.  It is also highly recommended that any returns are sent via Registered Post as Dreamy Kidz will not be held responsible for items going astray or being damaged in the mail.  All returns are processed within 7 days of receipt.

Dreamy Kidz reserves the right to refuse a return if the above conditions are not met.

For change of mind refunds a restocking fee maybe charged depending on method of payment. In some instances a 6% restocking fee maybe incurred of the total product purchased.

We cannot be held responsible for any orders dispatched where incorrect addresses are supplied. In the event the order is successfully returned us by the postal or courier service due to incorrect address a credit note will be provided less any shipping fees.

Faulty Goods

If your product is faulty please contact us within 7 days of the original date of purchase. Any photos and video you can provide is helpful and we can then pass that onto our suppliers.

If the product is deemed faulty, in most cases, Dreamy Kidz will notify the supplier/manufacturer and a replacement will be sent direct (standard post). The supplier will arrange pick up and replacement goods.

Faulty goods for some items such as our rug and cushion range are handled directly by Dreamy Kidz. Contact us if unsure.

Refunds / Exchanges

Dreamy Kidz does not normally give refunds if you simply change your mind or make a wrong selection.  However, we will be happy to arrange an exchange or credit voucher if you return the product to us, in its original packaging with any tags attached, within 14 days of purchase receipt.