Shipping

Dreamy Kidz is an online store based in Sydney.

Domestic Orders

Standard Delivery - Australia Post

  • Australia-wide: $9.95 (with tracking)
  • Dispatch time: within 2 business days
  • Delivery time:
    • Capital cities & major centres:  2 - 5 business days
    • Regional & remote locations: up to 10 business days

Express Post - Australia Post

  • Australia-wide: $15.95 (with tracking)
  • Dispatch time: within 2 business days
  • Delivery time:
    • 1 - 3 business days, all areas

Christmas 2022 Shipment Dates - Australia

  • Parcel Post: 13 December 2022
  • Express Post: 20 December 2022

Large items including furniture, Banwood Bikes (and helmets) and Dollhouses are shipped direct from the warehouse due to size. These items are shipped by either Australia Post, Direct Freight Express or TNT and delivery times differ from those for our standard and express post items.  

Delivery times and shipping locations for furniture items are provided within each listing. Some large/bulky furniture items to some locations require a freight quote. Any freight charges will be provided via invoice and will be attached to your order.

Tracking Numbers: are emailed to you upon dispatch by Dreamy Kidz

Sydney customers:  local pickup by prior arrangement can be arranged for most items from postcode 2130. Please contact us in advance as some items are sent direct from the warehouse and pick up is not available. 

Delivery times: For approximate delivery time frames please click here  Our postcode is 2130. Please note these time frames are approximate and based on business days from the day of dispatch and type of postage chosen.

Delivery Terms:

  • Missing or non-delivered parcels need to be reported to us within 30 days within Australia and 60 days internationally. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will be processed automatically.
  • Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect

International Orders

Dreamy Kidz post some items internationally. As some of our products are large or heavy it is not economical for you as shipping costs are based on weight.

Due to COVID-19 international delays are inevitable due to backlogs. The best bet is to use your tracking number to track your order or check the Australia Post website on delivery times and the latest information.

Dreamy Kidz freight partner is Australia Post. We currently ship to the New Zealand, USA, Canada, UK.

International rates:

Destination

Up to 250g

Over 250g – 500g

Over 500g – 1kg

Over 1kg – 1.5kg

Over 1.5kg-2kg

New Zealand

$14.80

$17.90

$24.05

$30.20

$36.35

UK, USA & Canada

$18.50

$27.00

$35.20

$48.00

$58.00

 Delivery Terms:

  • Standard tracked shipping is FREE for all orders.
  • Please note that we may not be able to ship very large or heavy orders depending on your location. We will contact you as soon as possible if there are any issues.
  • Missing or non-delivered parcels need to be reported to us within 30 days within Australia and 60 days internationally. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will be processed automatically.
  • For international orders, the customer is responsible for all customs/duties fees, if applicable. 
  • Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect